Fortends Pty Ltd – Shenzhen Sofar Solar Mass Energy Inverter

The Australian Competition and Consumer Commission (ACCC) has issued a product safety recall on the following product.

Product description

Grid tied photo voltaic inverter. Inverters convert DC current produced from solar energy to AC current usable for domestic and commercial power consumption. This grid tied inverter exports excess solar production to the network grid.

Serial number: 1st and 2nd digits include SA/SB/SC/SD/SG. 9th and 10th digits include G8/G9/GA/GB/GC/H1 to H9/HA/HB/HC/J1/J2/J3.

What are the defects?

The inverter can exceed voltage limits, and may not switch off when required. Also, the inverter is not labelled to warn of a hot surface.

What are the hazards?

If the inverter continues operating in the event of variations in the power grid voltage, there is a small risk that electrical products in the premises could fail in an unsafe manner resulting in electric shock and/or fire. Contact with hot surfaces of the inverter may cause burns.

What should consumers do?

Consumers should contact Sofar Solar at [email protected] or Fortends at [email protected], providing the model number and serial number of your inverter, which is printed on the left hand side of single phase inverters and right hand side of three phase inverters.

A technician will be scheduled to install new firmware and to ensure settings are correct for use in Australian networks. A hot surface warning label will also be applied to the inverter.

For further information

Consumers can contact Sofar Solar at [email protected] or Fortends at [email protected].